Customer Service Standards

Providing Services to People with Disabilities

Trinity College School is committed to offering its services in ways that respects the dignity and independence of all community members including individuals with disabilities.

Assistive devices

Trinity College School will ensure that staff is trained and familiar with various assistive devices that may be used by individuals with disabilities while accessing our services.

Communication

Employees and volunteers representing Trinity College School will communicate with people with disabilities in ways that take into account their disability.

Service animals

Trinity College School welcomes people with disabilities and their service animals. Service animals are permitted on our premises in all areas that are open to the public.

Support persons

A person with a disability may be accompanied by a support person. For those support individuals attending an event for which a fee is charged, Trinity College School will waive any applicable fees.

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for individuals with disabilities, Trinity College School will notify the community promptly. 

This notification will include information regarding the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.  The notice will be posted on the School’s website, and/or in the affected areas on campus.

Training of staff

Trinity College School will provide appropriate training to all employees and volunteers. Training will include:  an overview of the Accessibility for Ontarian with Disabilities Act, 2005 and the requirements of the customer service standard; procedures related to the customer service standard; how to interact and communicate with people with various types of disabilities; how to interact with people with disabilities who use an assistive device or require assistance of a service animal or support person; how to use the assistive devices available on-site or otherwise that may help with providing our services to people with disabilities; what to do if a person with a disability is having difficulty in accessing Trinity College School’s services.

Employees will be updated when changes to policy, procedures and plan occur.

Feedback process

Individuals who wish to provide feedback on the way Trinity College School provides services to people with disabilities can do so in person, by telephone, in writing by email, hard copy or fax, or by some other means of communication. Upon request, Trinity College School will provide, or will arrange for the provision of accessible formats and communication supports. All feedback will be addressed according to the Accessibility Standards for Customer Service Policy.

Mailing Address: Trinity College School, 55 Deblaquire Street North, Port Hope, ON L1A 4K7
Telephone: 905-885-3217 ext. 1250   Susan Wells, Executive Director of Finance
Fax: 905-885-7495
Email:  swells@tcs.on.ca